Privacy Policy California
CALIFORNIA CONSUMERS ONLY: Your California Privacy Rights
This Privacy Rights Act Notice (“Notice”) provides additional information to California residents whose Personal Information is collected by us pursuant to California law, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). If you are not a California resident, this Notice does not apply to you. Please visit our Privacy Policy for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.
RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED OR DISCLOSED
Requests to Know
You have the right to request that we disclose personal information we collect about you. To make a request for any of the information set forth above (a “Request to Know”), please submit a verifiable consumer request pursuant to the instructions below. You may make a Request to Know twice within a 12-month period. We will acknowledge your Request to Know within 10 days and will attempt to respond substantively within 45-90 days.
The Request to Know must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate, and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.
You can make a Request to Know the personal information we have about you in the following ways:
- You may make a request here: Support@911-live.net
Once we receive your Request to Know, we will begin the process to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity.
RIGHT TO KNOW AND LIMIT SENSITIVE PERSONAL INFORMATION COLLECTED
We collect and use your Sensitive Personal Information as described in Annex 1. Under the California Consumer Privacy Act (CCPA), you have the right to limit the use of your Sensitive Personal Information to the purposes specified in the CCPA. However, we already limit our use of your Sensitive Personal Information to such specified purposes. You can request to limit the use of your Sensitive Personal Information in certain circumstances by sending a request here: Support@911-live.net.
RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION
You have the right to request the deletion of your personal information collected or maintained by us (“Request to Delete”), subject to certain exceptions permitted by law. To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. You may make a verifiable consumer Request to Delete twice within a 12-month period. We will acknowledge your Request to Delete within 10 days and will attempt to respond substantively within 45-90 days.
The Request to Delete must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate, and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. Additionally, as permitted by law, if the information requested to be deleted is necessary for us to maintain, we will not be able to comply with your request. We will notify you if this is the case.
You can make a Request to Delete in the following ways:
- You may make a request here: Support@911-live.net
Once we receive your initial request to delete and your separate confirmation to delete, we will need to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity.
We will retain correspondence, documents, and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.
RIGHT TO CORRECT
You have the right to request that we rectify inaccurate information about you. To make a Request to Correct, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Correct within 10 business days and will attempt to respond substantively within 45-90 days.
You can make a Request to Correct in the following ways:
- You can make a request here: Support@911-live.net
Once we receive your request to correct, we will need to verify that you are the person that is the subject of the request through the Verification Process. We will review all information provided by you to determine whether the information is inaccurate. We reserve the right to delete the information instead of correcting it if such deletion does not impact you or if you consent to the deletion. We will inform you of our decision to deny or grant your request.
We will retain correspondence, documents, and information related to any Request to Correct for 24 months as required by law.
RIGHT TO ACCESS INFORMATION ABOUT AUTOMATED DECISION MAKING AND THE RIGHT TO OPT-OUT OF AUTOMATED DECISION MAKING
We do not engage in automated decision-making with respect to your personal information.
RIGHT TO NON-DISCRIMINATION FOR EXERCISING CONSUMER PRIVACY RIGHTS
You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein.
RETENTION OF PERSONAL INFORMATION
We retain your Personal Information as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies, whichever is shorter. For more information regarding retention of personal information Annex 1.
AUTHORIZED AGENT INFORMATION
You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act. To allow an authorized agent to make a request on your behalf, please email us at Support@911-live.net to provide your written request and consent to the authorized agent. When your authorized agent makes a request related to your personal information, we will require the agent to provide the above written permission. We may also require that you verify your own identity directly with us at the time such a request is made.
California Do Not Track Notice: Because there are not yet common, industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals.
California Shine The Light Disclosure Information
Although we do not disclose any personal information to third parties for their marketing purposes, California residents are entitled to receive the following disclosure information under California law:
Under California law, California residents have the right to request in writing from businesses with which they have an established business relationship:
- A list of the categories of personal information, such as name, address, email address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes.
- The names and addresses of all such third parties.
We will respond to such written requests within 30 days following receipt at the email or mailing address specified below under “Contact Us.” If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are required to respond to each customer only once per calendar year.
Changes to This Privacy Policy
This Privacy Policy may be revised from time to time for any reason. If this Privacy Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Privacy Policy whenever you submit personal information to us.
CONTACT FOR MORE INFORMATION
For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us at Support@911-live.net.